RMA

How to handle a RMA



If you have any questions, please do not hesitate to contact us at or 0043 / 1 / 278 85 85.
Company
Full Name *
Address *
Postcode / City *
Telephone *
Fax
E-Mail *
Your Message
The following product will be sent back (Item #1)
Article number *
Quantity *
Serial number(s)
Article description *
Reason for return *
Invoice number *
Date of invoice *
Description of failure *
with delivery note nr.
The following product will be sent back (Item #2)
Article number
Quantity
Serial number(s)
Article description
Reason for return
Invoice number
Date of invoice
Description of failure
with delivery note nr.
The following article will be sent back (Item #3)
Article number
Quantity
Serial number(s)
Article description
Reason for return
Invoice number
Date of invoice
Description of failure
with delivery note nr.
 
Security code
Repeat security code *
* required fields

Please understand that the handling of incomplete RMA forms will take longer.
Int he case of warranty, repairs will be free of charge.
Outside the warranty persiod, all charges for repairs will be passed on to the customer.
In case of return shipments for credit notes, we will charge a handling fee, but at least 15 % of processing fee of the article price.
We only accept our general terms of delivery and sales in the current valid version.
Altered conditions implemented by the customer will not be accepted.